We answer your questions.No fine print.

How long is the free preview?

The sample length adapts to the duration of your file. For files longer than 45 seconds, the sample is calculated as 30% of the file, with a minimum of 30 seconds and a maximum of 3 minutes. Files of 45 seconds or less may be shown in full. Before paying, you will clearly see how much content the sample includes.

Do you charge for the preview?

No. The sample is free. You only pay if you decide to unlock and process the complete result.

How much does a transcription cost?

Usage is calculated from the total duration of the file. The base rate is €0.10 per minute and the minimum top-up is €5.99. Unused minutes stay in your balance for future files.

Do I need a subscription?

No. TuScribe uses one-time minute top-ups. There is no subscription, automatic renewal or monthly charge.

What does a full transcription include?

It includes the full transcription with timestamps, downloads in TXT and DOCX, subtitles in SRT and VTT, and the option to generate a short summary when you need it.

What formats can I download?

You can download TXT and DOCX to work with the text, and SRT and VTT for subtitles. The most useful format depends on how you want to use the result.

How do I generate the short summary?

When the full transcription is ready, open the “Short summary” tab and click “Generate short summary”. The summary is included in your purchase and does not require an additional payment.

Does the short summary cost extra?

No. The short summary is included in the full transcription purchase. It is generated only when you request it.

Can I download subtitles and text from the same file?

Yes. A single purchase can include both text formats and subtitle formats. You can download TXT, DOCX, SRT and VTT from the results page.

What languages can you transcribe?

TuScribe is designed first for Spanish and English. The preview can detect other available languages and show whether quality looks good enough before you pay; if we are not confident, we ask you to review or change the language.

Can I change the language after seeing the preview?

Yes. If the preview uses the wrong language, you can choose another language and regenerate the preview before paying. The full transcription will use that accepted language/model decision.

Can I get SRT and VTT subtitles?

Yes. SRT and VTT subtitles are included in the full transcription when the file has enough timestamp information to generate them.

Can I edit the transcription?

Yes. On the results page, you can review the text and correct fragments if names, terms or words need adjustment.

What happens if some words are unclear?

If we detect low-confidence fragments, we will mark them so you can review them. You can jump between them, listen to the related audio and edit the text if needed.

What file formats do you accept?

We accept common audio and video formats such as MP3, M4A, WAV, OGG, AAC, FLAC, MP4, MOV, AVI, MKV, WebM and 3GP. Size and duration limits will be shown in the upload area.

How long does it take to transcribe my file?

It depends on the file duration and system load. After payment, you will see progress on the page and also receive an email link to return to the result.

Where are my files stored?

We do not sell or publish your files. We only use technical providers needed to provide the service. Exact storage, location and retention details are described in the privacy policy.

How long do you keep my files and transcriptions?

The original file and technical processing audio are kept in active TuScribe storage for up to 7 days. If you only generate a free preview and do not pay, that preview transcript may be kept for up to 30 days. If you buy the full result, the transcript, summary, edits and downloads stay available for up to 180 days or until you delete them earlier. Share links expire after 30 days. We keep minimal payment, balance and support records when needed, but not the private file content; technical backups may expire on their own schedule, as described in the privacy policy.

Can I delete my files and results?

Yes. You can delete your files and results from the relevant page when you no longer need them.

Do I need an account to transcribe?

You do not need to create an account before reviewing the preview. To pay and access the result, we will ask for an email address, used for the receipt and backup access.

How do I download my result again?

You can open your result from the “My transcriptions” page or from the access link sent by email. If the link expires, you can request a new one if the result is still available.

Can I upload recordings of other people?

You must have the right to upload and process the file. If the recording includes other people, make sure you comply with applicable rules and have the necessary permissions when required.

What happens if the transcription fails or has poor quality?

If a paid file fails or the result is incomplete, contact support so we can review the case. If the error is on our side, we will apply the appropriate solution according to the refund or credit policy.

What payment methods do you accept?

Available payment methods will be shown on the checkout screen. Payment is one-time and does not create a subscription.

Can I transcribe YouTube videos?

Direct import from YouTube is not available yet. For now, you can upload a video file from your device.